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Motus Account Setup
What's Included
- Motus Sign-In: We contact you and sign in to Motus through the login.gov account tied to your DOT number.
- USDOT Linking: We claim your USDOT number and link it to your Motus company account.
- FMCSA Ticket: If a known Motus issue blocks the link, we submit the ticket with the documents the FMCSA asks for.
- Follow-Up: We stay on the ticket until the issue is resolved and your DOT number is linked.
Who Is This For?
Carriers who filed for a DOT or MC number before Motus launched in May 2026 and can't link that number to a Motus account now. Most of the carriers we talk to run into one of these:
- The button to link your USDOT number is grayed out.
- Motus says your application is no longer active.
- The email field on the user information screen is blank and won't let you continue.
Before You Order
This process is still subject to FMCSA response times. When a fix needs a ticket, the FMCSA is taking 45 to 60 days to respond right now. If being locked out of Motus has serious consequences for you and you can't wait that long, call us at (208) 278-6722 before you order.
Login.gov access is required. We sign in through your existing login.gov account. If you can't get into that account for any reason, we can't set up your Motus account.
What Happens After I Order?
We contact you to get into your Motus account through your login.gov sign-in. If nothing is blocking the link, we link your USDOT number to your company account. If you're hitting a known issue, we submit a ticket to the FMCSA with the documents they ask for and follow it until your DOT number is linked. We let you know as soon as it's done.
Frequently Asked Questions
Why can't I link my USDOT number in Motus?+
Motus asks the company official to claim the DOT number with the same login.gov email that was on the old FMCSA Portal account. When the emails don't match, or Motus has a bug on its end, the link button stays grayed out. Some of these cases can only be fixed with an FMCSA ticket.
How long does it take?+
If nothing is blocking the link, we can often finish it when we sign in. If the FMCSA has to fix something on their end, it depends on their response time, which is 45 to 60 days right now.
What if I can't wait that long?+
Call us at (208) 278-6722 before you order. Tell us what's at stake, like an audit, an insurance change, or an out-of-service order, and we'll talk through what we can do.
What if I can't get into my login.gov account?+
Then we can't set up your Motus account. Login.gov is run by the federal government, and only you can recover the account through their account recovery steps. Once you're back in, place your order and we'll take it from there.
What should I have ready?+
Your login.gov email and password, plus the phone or app you use for login.gov's security codes. If your company is an LLC or corporation, have your Articles of Organization or Incorporation handy. The FMCSA usually asks for them as proof of ownership on linking tickets.
Can I do this myself?+
Yes. Our Motus help article covers the fixes that work for most carriers. If you've already tried and you're stuck, or you'd rather hand it off, we'll handle it.
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Questions before you order? Call (208) 278-6722 Text (208) 398-0635 info@tiproservices.com